FAQS

Tel: +234908-269-8013 (Calls & WhatsApp Chats),

Calls ONLY: +234 -903-347-7523

 

Email:hello@skinfoodie.com.ng

Walk into our Store @ 21, Joel Ogunnaike Street,

Ikeja GRA, Lagos to shop Instantly.

Shop On Our Website & Pick Up Your Order In Store,  OR Have It Delivered To Your Door Step Anywhere In The World*

Chat with us on our website, whatsApp or social media and we would get back to you shortly.

Product Related Questions

Are your products organic?

We find that the word “organic” is sometimes used loosely,  The term organic simply refers  to the way plants are grown, handled and processed. These practices are often meant to protect the environment. For example, organic produce are grown without the use of most conventional pesticides, fertilizers that are not naturally made and genetically modified organisms just to mention a few.

Although all of our products are of premium quality, not all of them are certified organic. Where they are organic, they are clearly labelled as that.

All of our oils are 100% pure and natural and we also have an organic category of essential oils and carrier oils. Kindly check our organic category tab to see these oils.

Organic products are clearly labelled as organic. They are produced by organic producers under strict supervision by internationally recognized certifying bodies and are accompanied by authentic certificate of organic production.


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How do you know the products you carry are Pure, Natural or Organic?

At Skin Foodie, we love nature!

We love natural skincare and haircare and totally embrace the power of nature. Natural ingredients have therapeutic qualities that cannot be matched by synthetic products.

We have established direct buying relationships with ethical producers and suppliers around the world and this ensures the sanctity of the quality of our products. This is further complemented by our storage, processing and handling of products before shipment to our esteemed customers. Skin Foodie continues to improve in this area and is committed to selling only the best quality natural products at competitive prices.

At Skin Foodie, when we say our products are 100% pure, we mean our products are unadulterated and undiluted. We DO NOT dilute our products with any form of fillers to increase the quantity in order to increase our margins. What you see with us is exactly what you get. No cheap fillers, nothing other than what you have purchased.

We have put in a lot of detail  into our product descriptions to inform our customers and help them make their buying decision. Kindly read product description to better understand the products you are about to purchase.

At skin foodie, our goal is to offer mainly natural products where possible, this is not possible with all products as certain products will undergo some level of chemical processing. Preservatives, surfactants, emulsifiers, solubilisers and other functional ingredients will undergo some degree of chemical processing before they can be used to create products that are safe. Where products cannot be natural and have to undergo some level of processing, we are commited to offering only safe, wholesome, and efficacious ingredients to our esteemed customers.

Our Organic products are clearly labelled as organic. They are produced by organic producers under strict supervision by internationally recognized certifying bodies and are accompanied by authentic certificate of organic production.


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How are you able to charge such reasonable prices for your products?

Many companies do not have direct buying relationships with top suppliers around the world and this is because they simply do not have the necessary volume to negotiate with these suppliers.

Similarly, they lack the warehousing and logistics infrastructure necessary. This results in them having to pay a steep price for small quantities and in the end charge very high prices when selling these products.

At Skin Foodie, we are blessed to have the buying power to negotiate great prices with suppliers from all around the world. Our buyers negotiate volume purchases during the harvest season and simple economics allows us to pass on the savings to you.

Skin Foodie is committed to continue to offer great prices as we get even better volume discounts with our suppliers and as we continue to grow globally.


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What is an essential oil?

Essential Oils are the highly concentrated, volatile, aromatic essences of plants.

They are very potent concentrated plant chemicals and overexposure can cause irritation to the skin and long term sensitization. They should be blended in a carrier oils before application to the skin.

The purest essential oils come from carefully cultivated and wild grown plants from different geographic regions throughout the world.


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What is a carrier oil?

Carrier oils are also referred to as vegetable oils and base oils. They have extensive applications in Aromatherapy because they are used to dilute Essential Oils or absolutes for application.

They are also used in the manufacturing of cold-process soaps and for massage. Each Carrier Oil has different properties and the choice of carrier oil can depend on the therapeutic benefit being sought.


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What is a fragrance oil?

At Skin Foodie, we strive to list all our products with genuine information as to what they are made of.  Fragrance oils often slip through this crack on a lot of websites because regulating agencies  allows them to be legally listed in the ingredient section simply as “fragrance oil” even though they may contain many different ingredients.

The term fragrance oil in most cases means “made of synthetic ingredients.”  some manufactures will not disclose their ingredients, by law they aren’t required to.  Others however, may provide information on the phthalates content.  All our fragrance oils that are phthalates free, are LISTED AS SUCH.

Scents are generally the last ingredient listed on a labels.  That means its the least added by volume.  So the amount of fragrance oil that is actually in a product is extremely small.

If you are against using synthetic fragrances in your formulations – Please visit our essential oils category or explore of new range of natural fragrance oils, which are made from the leaves, twigs, flowers and roots from plants.

However, if you are looking to add a scent to your formulation that is not achievable from essential oils, then please explore our fragrance oil category and kindly read the description we have provided to help you get the most out of them.

Some natural -ish sounding names like ‘apple, pear, mango etc are not natural.  It’s  difficult to extract those scents into an essential oil base, hence why fragrance oils exist and are found in formulations all over the world.


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What is a CO2 oil?

Carbon dioxide (C02) extracts are pure plant extracts produced when C02 is used instead of steam distillation or chemical solvents—such as hexane, heptane or ethanol—to obtain the purest and finest constituents of the plant. CO2 extracts typically contain more constituents found in the plant than just the essential oil portion. In this way they more closely resemble the original plants chemical make up, and could be considered to contain a fuller spectrum of constituents from the plant than essential oils do. CO2 Extracts are more stable and possess a longer shelf life than their essential oil, absolute and vegetable oil counterparts.


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What are the different ways to use essential oils?

There are so many ways essential oils can be used:

The common methods are

Massages: Massage is one of the most beneficial methods of using essential oils because it combines the therapeutic powers of the essential oil with the benefits of touch therapy.

Inhalation: Inhalation is one of the quickest ways to experience the therapeutic benefits of essential oils. This method is highly beneficial for helping respiratory ailments. Persons with asthma or epilepsy should avoid inhaling essential oil.

Baths: Adding essential oils to a hot, soothing bath can create a relaxing and therapeutic experience.

Essential Oil Diffuser: Diffusers and aromatherapy go hand-in-hand. Adding essential oils to a diffuser effectively introduces the therapeutic properties and fragrance to any environment.

Compress: Compresses are an effective way to apply essential oils directly to areas where they are needed the most.


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Can your oils be ingested?

Our Oils are pure, and in many cases, food grade, however our products are all for cosmetic formulations and we encourage our customers to treat as such.

we DO NOT recommend the ingestion of essential oils.

They are highly concentrated and have the capacity to cause serious damage if used internally without the necessary expertise required in administering it. This is supported by the International Federation of aromatherapists that does not recommend ingestion of essential oils unless under the supervision of a Medical Doctor who is also qualified in clinical aromatherapy as practiced in France.


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Why do you sometimes carry more then one variety of an oil?

A single oil can have different varieties based on its different plant variety, region and several other factor.

A good example is Lavender Essential Oil, Over 35 varieties grow around the world. In such cases, we try to carry a high grade, a medium grade and a low grade to suit the various requirements of our customers.

Low grades are usually used in blends and in natural cosmetics, while the more therapeutic grades are preferred by licensed massage therapists and aromatherapists.


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Why are essential oils not to be used directly on the skin?

Essential oils are very potent concentrated plant chemicals and overexposure can cause irritation to the skin and long term sensitization. They should be blended in a carrier oils before application to the skin.


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What does Phototoxic mean?

Some citrus essential oils are considered to be phototoxic. This means that when applied to the skin before exposure to sunlight, they can increase skin pigmentation.

Phototoxic essential oils  should be avoided before prolonged sunlight exposure and should be avoided while taking phototoxic medications, as any direct sunlight on the skin could trigger the possibility of a medical emergency.


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Why should certain oils be avoided during pregnancy?

Certain essentials oils are considered too powerful for use during pregnancy as they may stimulate the production of certain hormones, and can encourage bleeding. Please consult your physician or a reputable aromatherapist before using any essential oil.


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What is the difference between an essential oils and a fragrance oils?

Essential oils essences are produced directly from plants or plant parts and are all natural, whereas, fragrance oils are mostly manufactured in a lab from aromatic compounds.


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How do I store my essential oils?

It is recommended that oils should be stored in a  dark place and out of direct sunlight.

Our 500-ml sizes may be transported in metal canisters to prevent breaking and spilling. When received it should be decanted into dark glass bottles and stored in a dark place.


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Shipping Questions

What are my shipping Options?

We aim to dispatch all orders as promptly as possible within agreed SLAs using 3rd party logistic partners.  We offer very COMPETITIVE  and Safe DOOR TO DOOR shipping rates through the major logistic companies.

We currently partner with major logistic companies like KOS, GIG, DHL, Fed Ex and other reputable companies to ensure all orders are delivered promptly and safely.

However, we are FLEXIBLE to accommodate our customers shipping preference within agreed terms. Please let us know your preferred shipping options and we would do our best to accommodate it.


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How is shipping charges calculated?

At Skin Foodie our online software calculates the shipping costs on your order automatically. Actual shipping charges are derived using very competitive shipping matrix that factors actual weight, or dimensional weight (Length x Width x Height) depending upon which is greater. We then apply our heavily discounted volume rate that we contract annually with our shipping partners. The savings are passed on directly to you, and we do not charge any additional handling fees. Charges can be seen on-line before you finalize your order.


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What happens if I enter an incorrect address?

We use a completely integrated system to ensure that errors are not made. If our customer has made a mistake with their entry, we will take every step possible to re-route the shipment. However, any additional charges as a result of customer error will be billed directly back to the customer.


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Is Shipping Fee Refundable?

Shipping fee is not refundable.

If a customer decides to change shipping option for any reason, we are happy to offer store credit towards your next purchase for the shipping amount.


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Can I ship with my own shipping option?

YES. However we take no responsibility for shipping that is arranged by our customers. This includes the following:

  • Customers using their own shipping account.
  • Customers using their own shipping company.
  • Customers arranging for a third party to facilitate shipping.
  • Customers arranging to have a third party pick up from our location.

Should a customer decide to handle their own shipping arrangements, we require that a waiver be signed. This ensures that we aren’t held accountable for any shipping issue outside of our control; similarly, in the event that we receive a shipping related invoice under these conditions, it will authorize us to process the customer’s bank card.


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How do I track my Orders?

You currently cannot track orders right from our website. However, if you do require a status update on your order, Simply call us and we would either give an update or issue you a tracking number from our 3rd party logistic partner.


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How can some companies offer Free Shipping and you don’t?

Shipping is never free.

The company offering free shipping is being billed for your shipping, and you are paying for that shipping within the prices of your products. Not in your best interest.

At Skin Foodie we like to keep things simple: we offer the best prices possible, and you pay actual shipping rates using our heavily discounted shipping rates. Nothing is hidden.


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Where do my orders ship from?

All orders are processed at our office in Lagos, Nigeria. Orders are shipped out daily.


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When will I receive my Order

Shipping times vary. With all our shipping partners all customers should receive their order in no more than 7 Business days after the order leaves our warehouse. Orders placed through our website will show you an estimated delivery timeline.


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Do you ship Internationally?

YES we ship to all parts of the world,  EXCLUDING the following countries Afghanistan, Burundi, Central Africa Republic, Democratic Republic of Congo, Eritrea, North Korea,Iraq, Iran, Libya, Mali, Niger, Somalia, Sudan, South Sudan, Syria,  and Yemen. Regrettably, customers from these locations would have to make their own shipping arrangements from our facility in Nigeria.

In addition, customers from Russia  should kindly note that we cannot ship to residential addresses in Russia, to have your order delivered to Russia, you would need to provide a company/cooperate address.

Please note the following conditions will apply to all international shipments:

By agreeing to the terms of this website customers shipping  internationally accept the terms of our  NON-CONTINENTIAL SHIPPING WAIVER.

This denotes that Skin Foodie will not be responsible for any charges incurred outside the shipping cost charged at order checkout. This includes custom charges at the delivery destination and other surcharges. Skin foodie would also not be responsible for loss, damage or delays that may result when shipping internationally.

  • All orders will be shipped by DHL OR FedEx and may take between 10-15 Business days.
  • In the event of a dispute, Skin Foodie will be released of all responsibility once proof of shipping has been produced.
  • The customer is responsible for meeting the requirement for custom clearance within its territory, and where they fail to do this and the shipment is returned, we would only offer *store credit.
  • *Store credit received, would exclude shipping fee, the return shipping cost as well as a 20% administration and processing fee charged on the value of the order excluding the shipping cost.
  • For international orders, all sale is finale and NOT returnable.

Pls Note: Where there has been an error on our part, kindly inform us immediately product is received, and we would be happy to offer store credit on missing or faulty product. Kindly note that store credit offered will be on the cost of goods (excludes shipping charges for all orders).


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Why can’t my product be sent by air?

Due to their flash points, some of our oils become classified as hazardous goods when shipped by air, We do not offer express air shipment on these products.


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Payments, Policies & Procedures

How does Your 100% Customer Satisfaction Guarantee Work?

We are very confident in the quality of our products and have a 1 week return policy in case you are not satisfied for any reason.

For Domestic Orders

All product returns require an authorization. Please call our customer service line to receive instructions on returning. All subjective returns (where there has been no mistake from our end) will be assessed a 20% administrative and processing fee, or a minimum of N3,000, whichever is greater.

When returning a product, all we ask is that we are informed immediately product is received of intentions to return, that the product is returned in saleable condition, sealed (with the seal unbroken) and in its original packaging to receive credit due on the cost of goods (excludes shipping charges).

Returns that do not meet this criteria will be refused. Please note that items that are indicated as samples, special order, final sale or liquidation cannot be returned, refunded, or exchanged. Please note that drum orders are non-returnable and non-refundable.

Pls Note: The Above rules applies to domestic Orders Only.

For. INTERNATIONAL  ORDERS.

All sale is finale and not returnable.

Please note the following conditions will apply to all international shipments:

By agreeing to the terms of this website customers shipping  internationally accept the terms of our  NON-CONTINENTIAL SHIPPING WAIVER.

This denotes that Skin Foodie will not be responsible for any charges incurred outside the shipping cost charged at order checkout. This includes custom charges at the delivery destination and other surcharges. Skin foodie would also not be responsible for loss, damage or delays that may result when shipping internationally.

  • All orders will be shipped by DHL OR FedEx and may take between 5-7 Business days.
  • In the event of dispute, Skin Foodie will be released of all responsibility once proof of shipping has been produced.
  • The customer is responsible for meeting the requirement for custom clearance within its territory, and where they fail to do this and the shipment is returned, we would only offer *store credit.
  • *Store credit received, would exclude shipping fee, the return shipping cost as well as a 20% administration and processing fee charged on the value of the order (This excludes shipping cost).
  • For international orders, all sale is finale and NOT returnable.

Pls Note: Where there has been an error on our part, kindly inform us immediately product is received, and we would be happy to offer store credit on missing or faulty product. Kindly note that store credit offered will be on the cost of goods (excludes shipping charges for all orders).


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Do you accept verbal, email or Whatsapp orders?

Skin Foodie accepts only online orders on the website and In store purchases.

In the rare case of accepting WhatsApp or Telephone orders, kindly note that this erodes our fulfillment timeline.  WhatApp orders are put on a queue on a ‘first received first served basis’,  the implication of this is that products on a WhatApp list might run out of stock before we get to its turn.

Also note, WhatsApp orders will NOT qualify for ongoing on-line discounts prices and any error made on WhatsApp orders is the sole responsibility of the customer.

The fastest and easiest way to shop with us is to put your order through on the website or visit our office to shop. See here for a guide on how to shop easily and quickly on the website. If you need any help with putting your orders through online, kindly chat us up on our WhatsApp number 0908 269 8013.


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Can I Make My Purchase At Your Office?

Absolutely! You can now walk into our office at 21, Joel Ogunnaike Street Ikeja GRA, Lagos to buy any product listed on our website. Kindly note that in line with CBN directive, we operate a cashless policy, so come along with your bank cards or ready to do a bank transfer. Also note, that all Covid 19 protocols is observed at our facility.


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Can I Pick Up My Order At Your Office?

Absolutely! You can put your order through on our website, wait to get our email confirming that your order is ready to be picked up ( This usually happens within 24 working hrs), then proceed to pick up your order at our office. Kindly note that all Covid 19 protocols is observed at our facility.


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When will my order be processed?

Our orders are typically filled within 24hrs, but please allow up to 48hrs for order processing.


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Do you have a minimum order?

We currently have a minimum order amount of N5000 for Nigerian shoppers and $100 for international shoppers.

Our shipping calculator works in such a way that orders from 0- 2kg and 0-5kg are charged the same flat rate for regions in Nigeria.

As a result,  we encourage our customers to take advantage of this shipping rate by increasing their order size.


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What methods of payment do you accept?

We  currently only accept card payments, wire transfer and direct bank transfers.

If  paying via Wire transfer,  please DO NOT SEND UNTIL we have contacted you with the exact total of your order.


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Do you offer a distributor program or give further discounts on large orders?

We currently do NOT have a distributor program.

We offer the lowest wholesale prices to our customers. We do not have any hidden discounting programs or referral systems. By ordering on-line customers can take advantage of discounts only available for online purchases. Orders over N500,000 receive an additional 5% VIP discount. You know you’re getting the best prices we can offer every time. No exceptions.


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Do you accept international orders?

YES we ship to all parts of the world,  EXCLUDING the following countries Afghanistan, Burundi, Central Africa Republic, Democratic Republic of Congo, Eritrea, North Korea,Iraq, Iran, Libya, Mali, Niger, Somalia, Sudan, South Sudan, Syria,  and Yemen. Regrettably, customers from these locations would have to make their own shipping arrangements from our facility in Nigeria.

In addition, customers from Russia  should kindly note that we cannot ship to residential addresses in Russia, to have your order delivered to Russia, you would need to provide a company/cooperate address.

Please note the following conditions will apply to all international shipments:

By agreeing to the terms of this website customers shipping  internationally accept the terms of our  NON-CONTINENTIAL SHIPPING WAIVER.

This denotes that Skin Foodie will not be responsible for any charges incurred outside the shipping cost charged at order checkout. This includes custom charges at the delivery destination and other surcharges. Skin foodie would also not be responsible for loss, damage or delays that may result when shipping internationally.

  • All orders will be shipped by DHL OR FedEx and may take between 10-15 Business days.
  • In the event of a dispute, Skin Foodie will be released of all responsibility once proof of shipping has been produced.
  • The customer is responsible for meeting the requirement for custom clearance within its territory, and where they fail to do this and the shipment is returned, we would only offer *store credit.
  • *Store credit received, would exclude shipping fee, the return shipping cost as well as a 20% administration and processing fee charged on the value of the order excluding the shipping cost.
  • For international orders, all sale is finale and NOT returnable.

Pls Note: Where there has been an error on our part, kindly inform us immediately product is received, and we would be happy to offer store credit on missing or faulty product. Kindly note that store credit offered will be on the cost of goods (excludes shipping charges for all orders).


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Are back-orders automatically fulfilled?

Unfortunately No. Back-ordered product will not be shipped upon arrival; customers will have to place another order. In the event of a backorder, we would contact you to reconfirm you are still interested in the product prior to shipping.


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Website Related Questions

How do I shop quickly on your website?

We understand that it can be overwhelming to go through every single product on the website due to the number of products on offer.

If you know exactly what you want to shop for, you DO NOT have to do this, The easiest way to find products in that case would be to use the search bar. See below for a guide on how to shop using a PC or mobile device.

 

On a PC

 

1. Search for the product you want (You can do this easily and quickly by typing the name into the search  bar).
2. Add the required size in the drop down menu to your cart.
3. Click on checkout when you are done adding all the product you need to cart.
4. Fill out all the required details on the form presented ( Your full name, email address, billing address and shipping address).
5. Choose to Pay either with your Card or do a Transfer to our bank account. The account number would be displayed if you choose to do a transfer.
6. Click on submit, you would get a prompt saying your order was successfully placed. You would also get email notification of your order and for every subsequent action taken on your order until your order is shipped.

On a Mobile device

 

1. Search for the product you want (You can do this easily and quickly by typing the name into the search  bar).
2. Add the required size in the drop down menu to your cart.
3. Click on checkout when you are done adding all the product you need to cart.
4. Fill out all the required details on the form presented ( Your full name, email address, billing address and shipping address).
5. Choose to Pay either with your Card or do a Transfer to our bank account. The account number would be displayed if you choose to do a transfer.
6. Click on submit, you would get a prompt saying your order was successfully placed. You would also get email notification of your order and for every subsequent action taken on your order until your order is shipped.
If you need any help with putting your orders through online, kindly chat us up on our WhatsApp number 0908 269 8013.

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I forgot my password OR my password does not seem to work!

Please note that the password you enter is CASE SENSITIVE. Meaning that if your password has upper and lower case characters they must be entered as such into the password entry box. If you are still having problems please Click Here


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I use a Macintosh (Mac computer) and have problems processing my order!

First, please make sure that your  browser is up to date. In some cases certain versions of Safari and Firefox for the Macintosh may cause problems for certain users. If this happens to you we recommend placing your order using an up to date version of Internet Explorer or Google Chrome for the Mac or using a PC to place the order. If the problem still persists please contact us.


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I am having problems logging in and/or proceeding to the checkout area!

If possible, please try placing the order with an up to date version of Microsoft Explorer, Firefox, or Google chrome if using a PC. If using a Mac please try placing the order with an up to date version of Internet Explorer or Google Chrome. Certain users may experience trouble logging in and/or proceeding to the check out area if they are using a firewall (whether a software version like zone alarm, or a router). If possible disable your firewall in order to proceed through the checkout and/or log in area. Other problems may stem from high security settings set on your browser which prevents access to sections of the site. If the problem still persists please contact us.


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How can I change my Delivery Address?

Your delivery address can be changed when you have completed your order and are getting ready to checkout. Simply do the following:

  • Click on “check out”. You should now see your current delivery address.
  • Click on “change address”. Enter the information for your new delivery address and click the “continue” button.
  • You should now see your revised delivery address listed.

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How do I change my old email address to a new one?

  • Click the “My Account” button
  • Log in with your old email address and password
  • Choose “View or change my account information”
  • In the E-mail address field, replace the old e-mail address with the new one
  • Choose the “Continue” button

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How do I change my password?

  • Click the “My Account” button
  • Log in with your old email address and password
  • Choose “Change my account password”
  • Fill in the necessary information and choose the “Continue” button

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Do I need an account to browse or shop?

You do not need an account to browse.

However, in order to shop and to make your shopping experience faster and better it is advised you set up an account.


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How do I make payment?

You will need to add products to cart and then checkout before gaining access to the various payment platforms and methods we accept.

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Sometimes I have products in my shopping cart and after several minutes they disappear. How do I fix this?

After a certain period of inactivity on the site your shopping cart will be cleared if you are NOT logged into your account.

If you plan to shop on our site and then leave your computer for a period of time  before checking out, we strongly recommend you to log in to your account so that your cart will be saved.

New customers and returning customers are encouraged to first log in or create an account before shopping. This way the products you add to your cart will be saved until you checkout.


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How does your 100% Customer Satisfaction Guarantee Work?

We are very confident in the quality of our products and have a 1 week return policy in case you are not satisfied for any reason.

For Domestic Orders

All product returns require an authorization. Please call our customer service line to receive instructions on returning. All subjective returns (where there has been no mistake from our end) will be assessed a 20% administrative and processing fee, or a minimum of N3,000, whichever is greater.

When returning a product, all we ask is that we are informed immediately product is received of intentions to return, that the product is returned in saleable condition, sealed (with the seal unbroken) and in its original packaging to receive credit due on the cost of goods (excludes shipping charges).

Returns that do not meet this criteria will be refused. Please note that items that are indicated as samples, special order, final sale or liquidation cannot be returned, refunded, or exchanged. Please note that drum orders are non-returnable and non-refundable.

Pls Note: The Above rules applies to domestic Orders Only.

For. INTERNATIONAL  ORDERS.

All sale is finale and not returnable.

Please note the following conditions will apply to all international shipments:

By agreeing to the terms of this website customers shipping  internationally accept the terms of our  NON-CONTINENTIAL SHIPPING WAIVER.

This denotes that Skin Foodie will not be responsible for any charges incurred outside the shipping cost charged at order checkout. This includes custom charges at the delivery destination and other surcharges. Skin foodie would also not be responsible for loss, damage or delays that may result when shipping internationally.

  • All orders will be shipped by DHL OR FedEx and may take between 10-15 Business days.
  • In the event of dispute, Skin Foodie will be released of all responsibility once proof of shipping has been produced.
  • The customer is responsible for meeting the requirement for custom clearance within its territory, and where they fail to do this and the shipment is returned, we would only offer *store credit.
  • *Store credit received, would exclude shipping fee, the return shipping cost as well as a 20% administration and processing fee charged on the value of the order (This excludes shipping cost).
  • For international orders, all sale is finale and NOT returnable.

Pls Note: Where there has been an error on our part, kindly inform us immediately product is received, and we would be happy to offer store credit on missing or faulty product. Kindly note that store credit offered will be on the cost of goods (excludes shipping charges for all orders).


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I would like to return the product beyond the allowed 1 weeks. Can this be done?

Returns beyond the allotted return period require the approval of a Manager and will be allowed solely at the discretion of Skin Foodie. In all cases, a 20% administrative and processing fee will be assessed.

For International Orders

All sale is finale and not returnable.

Where there has been an error on our part, kindly inform us immediately product is received, and we would be happy to offer store credit for the missing or faulty product. Kindly note that store credit offered will be on the cost of goods (excludes shipping charges for all orders).


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How do I return a product?

We are very confident in the quality of our products and have a 1 week return policy in case you are not satisfied for any reason.

For Domestic Orders

All product returns require an authorization. Please call our customer service line to receive instructions on returning. All subjective returns (where there has been no mistake from our end) will be assessed a 20% administrative and processing fee, or a minimum of N3,000, whichever is greater.

When returning a product, all we ask is that we are informed immediately product is received of intentions to return, that the product is returned in saleable condition, sealed (with the seal unbroken) and in its original packaging to receive credit due on the cost of goods (excludes shipping charges).

Returns that do not meet this criteria will be refused. Please note that items that are indicated as samples, special order, final sale or liquidation cannot be returned, refunded, or exchanged. Please note that drum orders are non-returnable and non-refundable.

Pls Note: The Above rules applies to domestic Orders Only.

For International Orders.

All sale is finale and not returnable.

Where there has been an error on our part, kindly inform us immediately product is received, and we would be happy to offer store credit on missing or faulty product. Kindly note that store credit offered will be on the cost of goods (excludes shipping charges for all orders).


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Can I make changes to my order after I have submitted it?

Unfortunately no.

Once an order has been confirmed we will not accept any additions or deletions.

Should you wish to have any item removed after the order has been packed, a 20% administrative and processing fee will be applied to cover the cost of removing the item(s) and repacking the order. The fee will be N3,000 or 20% of the cost of the items removed, whichever is the greater amount.

Any additions will be treated as a new order with all applicable guidelines. Please ensure that all orders are accurate prior to finalizing.


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What if I want to cancel my order after it has been placed?

Processing times may vary slightly depending upon the season, but in most cases, your online order would have undergone processing in less than 24 hours. Because our orders are processed so quickly, orders that have been canceled before shipping, but after they have been confirmed and filled, will be charged a N3,000 or 20% administrative and processing fee, whichever is greater. If delivery of an order is refused, customers will bear the entire cost of the return shipment, as well as a N3,000 or 20% administrative and processing fee, whichever is greater, to cover labor and packaging materials. On this, there can be no exceptions.

For International Orders

All sale is finale and not returnable.

Where there has been an error on our part, kindly inform us immediately product is received, and we would be happy to offer store credit for the missing or faulty product. Kindly note that store credit offered will be on the cost of goods (excludes shipping charges for all orders).


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USE OF SITE

You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.

Subject to the terms of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for products sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.

You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under NIGERIA or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.

Content provided on this site is solely for informational purposes.  It is your sole responsibility to consult a licensed physician or qualified health care professional for advice, diagnosis, and/or treatment of any health related condition.  Submissions or opinions expressed on this Site are that of the individual expressing such Submission or opinion and do not reflect our opinions. Product representations expressed on this Site are that of the vendor and are not made by us.

We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the Site.  YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.  You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you.  You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.


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FLAMMABILITY / Combustibility Warning

Clothes stained with oils or other ingredients purchased on this site may be flammable and washing may not remove all residues. We recommend washing clothing, rags or other material saturated with any substance found on this site more than once and then hanging to dry to avoid spontaneous combustion in a dryer.  Skin foodie is not responsible for fires caused by use of our products!


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REVIEWS AND COMMENTS

Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions.  All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content.  You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party.  You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.


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INTELLECTUAL PROPERTY

All text, graphics, button icons, images, audio clips, and software (collectively, “Content”), belongs exclusively to Skinfood., or its affiliates.  The collection, arrangement, and assembly of all Content on this Site (the “Compilation”) belongs exclusively to Skinfood. or its affiliates.  All software used on this Site (the “Software”) is the property of Skin Food, its affiliates or its Software suppliers.  The Content, the Compilation and the Software are all protected by NIGERIA and international copyright laws.  The use of any of our trademarks or service marks without our express written consent is strictly prohibited.  You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion.  You may not use our trademarks or service marks in any manner that disparages or discredits us.  You may not use any of our trademarks or service marks in meta tags without prior explicit consent.


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TERMINATION AND EFFECT OF TERMINATION

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement.  Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.


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INTERNATIONAL ACCESS

This Site may be accessed from countries other than Nigeria. This Site may contain products or references to products that are not available outside of Nigeria. Any such references do not imply that such products will be made available outside Nigeria. If you access and use this Site outside Nigeria you are responsible for complying with your local laws and regulations.


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Information Collection

We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, and customized experience. For example, we use your personal information to:

  • Help make the Site easier for you to use.
  • Help you quickly find information and products.
  • Help us create unique content relevant to you.
  • Alert you to new products we offer.
  • (a) Registration and Ordering. Before using certain parts of any Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address, phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
  • (b) Cookies and Other Technology. Like many sites, the Site employs cookies and web beacons (also known as clear GIF technology or “action tags”) to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.
    • Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of the Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S CONFIDENTIAL INFORMATION. Our cookies are not “spyware.”
    • Web beacons assist in delivering cookies and help us determine whether a web page on the Site has been viewed and, if so, how many times. For example, any electronic image on the Site, such as an ad banner, can function as a web beacon.
    • We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.
  • (c) Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol (“IP”) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)

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Information Use and Disclosure

  • Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Sites’ content and layout, to improve outreach and for our own marketing efforts, and to determine general marketplace information about visitors to the site.
  • Communications with You: We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.)

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Data Security

  • The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.
  • While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

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Updates to this Policy

If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us at 234(0)-908-269-8013


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Go On! Ask a Question

We are available to answer all your questions.


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